Delivery & Ordering
At Yarnsea, we understand the importance of a smooth and efficient delivery process when it comes to your crafting projects. We strive to provide a seamless experience from the moment you place your order until your materials are safely delivered to your doorstep.
Purpose of Our Platform
Yarnsea is an online platform that connects crochet and knitting pattern designers with craft enthusiasts like you. Our platform offers a wide range of digital patterns created by talented designers. In addition to the patterns, we also partner with trusted hobby stores worldwide to fulfill the materials needed for your projects.
Products and Services
We offer two main types of products: digital patterns and material kits. Our digital patterns are instantly delivered to you within 5 minutes of placing your order. The material kits include all the necessary yarn, needles, and other materials required for your project. We work closely with hobby stores to ensure the kits are carefully curated and packaged for your convenience.
Delivery Timeline
When you order a digital pattern, you can start crafting right away as it will be delivered to your email within 5 minutes of your purchase. For material kits, we aim to deliver them within 5 working days from the date of your order. We understand the excitement of starting a new project, and we make every effort to get your materials to you promptly.
Placing Orders
You can easily place your orders on our website. Simply browse our collection of patterns and kits, select the ones you love, and proceed to checkout. Our user-friendly interface ensures a hassle-free ordering process, allowing you to focus on what you love most - crafting!
Delivery Options
We offer a single standard delivery option for all our shipments. This ensures that you receive your complete material kit within 5 working days. We have carefully chosen this option to provide a reliable and cost-effective delivery service for our customers.
Shipping Costs
Shipping costs are either included in the product price or calculated during the checkout process based on the products in your order and the delivery country. We strive to offer transparent pricing and ensure that you have a clear understanding of the total cost before completing your purchase.
Delivery Locations
Currently, we deliver to all European countries and Northern America. We are continuously expanding our reach to bring the joy of crafting to enthusiasts around the world.
Safety and Security
The safety and security of your packages during the delivery process are of utmost importance to us. We work exclusively with trusted hobby stores and closely monitor the delivery process, tracking and tracing each package. We ensure that your materials are carefully packaged to withstand the journey and arrive in pristine condition.
Tracking Your Order
We provide tracking information for all shipments. Once your order has been processed and a tracking number is available, you will receive an email with the necessary details. You can then easily track the progress of your order and anticipate its arrival.
Support and Issue Resolution
We understand that unforeseen circumstances may arise during the delivery process. If your package is lost, damaged, or if you encounter any other delivery-related issues, our dedicated support team is here to assist you. Please reach out to us at support@yarnsea.com, and we will work diligently to find the right solution for you.
Feedback and Suggestions
We value your feedback and strive to continually improve our delivery process. If you have any comments, suggestions, or if you would like to share your delivery experience, please feel free to email us at support@yarnsea.com. Your feedback helps us enhance our services and provide the best possible experience for our customers.